Privacy Policy
Effective Date: January 1, 2024
Water Damage Pros US (“we,” “us,” “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
When you contact us, request an estimate, or use our services, we may collect:
- Contact information — name, email address, phone number, mailing address
- Property details — address, property type, description of water damage
- Insurance information — policy number, carrier name (only if you provide it for claims coordination)
- Communications — messages, emails, or other correspondence you send us
When you visit our website, we automatically collect:
- Usage data — pages visited, time spent on pages, referral source, device type, browser type
- Cookies and similar technologies — used to remember your preferences and improve your experience
- IP address — used for analytics and to prevent fraud
We use the information we collect to:
- Respond to your inquiries — process estimate requests and schedule service
- Provide water damage restoration services — coordinate crews, manage projects, and communicate about your restoration
- Process insurance claims — document damage and coordinate with your insurance carrier when you authorize us to do so
- Improve our website — analyze usage patterns to make our site more useful
- Communicate with you — send service updates, appointment confirmations, and follow-up messages
We do not sell, rent, or trade your personal information. We may share your information only in these situations:
- Service delivery — with IICRC-certified crews in your area who perform the restoration work
- Insurance coordination — with your insurance carrier, only when you authorize us to process a claim on your behalf
- Legal requirements — when required by law, subpoena, or court order
- Service providers — with trusted vendors who help us operate our website and services (analytics, hosting, email), bound by confidentiality agreements
Data Security
We implement reasonable security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS) on our website
- Access controls on internal systems
- Regular security reviews of our processes
No method of transmission or storage is 100% secure, but we take reasonable precautions to protect your data.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Service-related records are retained for a minimum of three years for insurance and legal purposes. You may request deletion of your data at any time.
Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of the personal information we hold about you
- Correct — request correction of inaccurate information
- Delete — request deletion of your personal information
- Opt out — opt out of non-essential communications
To exercise any of these rights, contact us by email.
Cookies
We use cookies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve our website experience
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
If you have questions about this privacy policy or how we handle your information, contact us:
- Email: Email us
- Phone: (xxx) xxx-xxxx
- Address: 100 Clearwater Way, Columbus, OH 43215